TERMS AND CONDITIONS
TERMS AND CONDITIONS
Please read this document carefully as it contains important information about your rights & obligations, with particular reference to the service agreement.
1. Introduction
G & J O’Neill Enterprises Ltd. is committed to providing the highest standards in the provision of waste management services to their customers. We have a commitment to providing a service that seeks to incentivize waste prevention and to encourage the segregation of waste so that it can be managed in accordance with the waste hierarchy, whereby waste prevention, preparing for reuse, recycling and other recovery are preferred over the disposal of waste. This approach is in line with current national waste policy in the area, A Waste Action Plan for a Circular Economy. This document is designed to communicate how we intend to provide household and commercial waste collection services in accordance with these principles to the public in a clear and concise fashion.
2. Customer Service Standards
(a). We will provide a regular and reliable collection service and process your waste in a professional and environmentally sound manner.
(b). All service provision will be carried out in line with current local and national legislation and in line with sustainable waste management practices. Our National Waste Collection Permit Office (NWCPO) waste collection permit number is NWCPO-12-11002-05 and the details of the permit can be viewed at www.nwcpo.ie.
(c). We will provide you with timely, relevant and clear information regarding your collections, including temporary changes resulting from public holidays or adverse weather conditions.
(d). We will consider any reasonable special requests that individual customers may have.
(e). We will explain clearly what our service rules are and the reasons for them.
(f). We will respond to formal complaints we receive about our services in a timely and professional manner.
(g). We will ensure that there are no direct impediments to you switching your service provider should you wish to do so.
(h). We will design our service and carry out collections in a way that minimizes litter and odour nuisance.
(i). We will offer a segregated waste collection service to facilitate the segregation of residual waste, recyclables and where appropriate, food/bio waste. The frequency of collection will be as follows:
Residual Waste Bin – as frequently as may be determined by the relevant local authority according to the necessity of collection of such residual waste but at a minimum at least every fortnight.
Recyclable Waste Bin – as frequently as may be determined by the relevant local authority according to the necessity of collection of such recyclable waste but at a minimum at least every fortnight.
Food & Bio Waste Bin – as frequently as may be determined by the relevant local authority according to the necessity of collection of such food/bio waste but at a minimum at least every fortnight.
1. Definitions
“Allied” means Allied Recycling, a private company having its primary office at Clonmellon Industrial Estate, County Westmeath. The “Customer” or “You” or “Your”, means the individual or entity who accepts these terms and conditions and avails of the Services and/or completes the “Customer Application form” or their duly nominated individuals authorised to act, or receive or send communication on their behalf; “Customer Application form” means the application for Services completed by or on behalf of the Customer for the services and all information, consents and statements contained therein, which may be given in written form, over the telephone or on-line; and “Data Protection Legislation” means the Data Protection Act, 1988 and the Data Protection (Amendment) Act, 2003 as amended from time to time; “Services” means the provision of the Waste Collection Service, the disposal of waste and any other service provided by Allied to the Customer; “Waste Collection Service” means the collection of the waste contained in the Customers Bins by Allied; “Bin”(s) means any wheelie bin supplied by Allied to the Customer to facilitate provision of Services; “Waste Disposal Operator” means any individual or entity that is in the business of Waste Collection, disposal and/or the provision of services similar to Allied Services.
2. Agreement
This agreement sets out the terms and conditions that apply to your purchase of services from Allied. These terms and conditions together with the Customer Application form constitutes a legally binding agreement (“Agreement”) between Allied and the Customer. By accepting delivery of Services and or related products, the Customer agrees to be bound by and accept these conditions. No variation to these terms and conditions shall form part of the Agreement unless the changes have been made in accordance with this agreement.
3. Communication with Customers
(a). We will explain clearly what services you can expect to receive and provide details of the collection services we offer on a county/city basis to the National Waste Collection Permit Office for publishing on their website.
(b). We will provide you with clear and concise billing which will allow you to understand all elements of the costs involved in providing your waste services.
(c). We will inform all customers availing of a domestic waste collection service at least 10 days in advance of any predictable alternative arrangements made for collection in relation to public holidays etc., or any proposal to vary the level of collection.
(d). We will keep you informed of changes in our service that are designed to improve our service offering.
(e). At the time of initial service provisions, each customer will be provided with details of their service providers: full name and address, contact details (website where available, phone number, email, postal address), a clear breakdown of pricing policy for provision of service, process for accessing account statement and balances, procedure for receipt of payments, process for dispute resolution, procedure for customers who have fallen into arrears with their payments, where applicable, service provision frequency and details and the procedure for cancellation of service provision, including refund of charge where applicable. You will also be provided with details of the period of validity for the offer provided and advised of a cooling off period should you wish to change your mind (usually any time prior to delivery of bins but at least 7 days from time of contract signing).
(f). In the case of e-Commerce contracts with customers, and in line with reducing paper usage, all communication and documents will be sent by email, unless otherwise requested. In the interests of the environment and reducing costs we are committed to increasing communication by this method.
(g). We will alert you at least 30 days in advance of the expiry of your contract.
(h). We will produce a version of this Charter which has been approved by the National Adult Literacy Agency.
4. Customer Responsibilities
(a). In line with national policy, prevent reuse and recycle waste as much as possible. Refer to national and regional campaigns that seek to help reduce waste production. Present your waste materials properly segregated and placed in their respective bins/receptacles. Please refer to http://www.mywaste.ie for advice on how to manage your waste more sustainably and for information on how to properly segregate your waste for collection. Please refer to our Waste Segregation and Presentation Guidelines (see section 7 below) which are available on our website or which are available to send to you by post, if requested.
(b). Segregate you waste appropriately. Please note the procedure in place should the incorrect waste be placed in a bin (e.g. food waste placed in the recycle bin). When a bin is contaminated, it will not be emptied with that waste stream. The customer has the option to remove the contamination and represent the bin on the next collection day or to pay the extra charge to have the bin emptied as waste.
(c). In the event that you have difficulty paying your outstanding bill, please contact us directly as soon as possible as we have a procedure to agree an individual payment plan which deals with how we will manage customers who have difficulty paying their bill
(d). Contact us, as your waste management service supplier, if you have any queries on how best to manage any of your waste materials. We have the expertise to provide appropriate service or advice on how to best resolve the issue.
5. Pricing, Charging Mechanism and Access to Account Information
(a). The range of service and costs for service provision will be clearly communicated to each customer.
(b). New customers will receive information on charging and pricing structures at the time of sign-up i.e. whether over the phone, via website sign-up or via completion of hard copy application form.
(c). Any changes to the terms and conditions of the business will be communicated to customers in a timely manner. Payment of invoice following such notifications shall be taken as acceptance of the updated terms.
(d). Customer will be entitled to easy access to their account information including statements/balances.
6. Complaints procedure/Dispute Resolution
(a). You are entitled to a fair and reasonable hearing when you have a genuine complaint or dispute and the company commits to resolving your issues as quickly as is reasonably possible. Please find our contact details for complaints.
Allied Recycling, Clonmellon Industrial Estate, Clonmellon, Co. Westmeath. Tel: 046 9433366, Email: [email protected]
(b). We will respond to formal complaints that we receive about our services in a timely and professional manner. In the case of written complaints, within 10 working days.
(c). Complaints shall be logged on the individual customer account with a tracking facility to ensure the complaint has been resolved and the customer notified of updates or the course of action taken to resolve the issue.
(d). Billing disputes are handled on a case by case basis and recorded. We will liaise with you directly to resolve the matter.
(e). Dispute resolution including withdrawal of service will be in line with the company policy available on the company website or which is sent out by post on request. This will be a fair and equitable process in line with good customer policies.
7. Education and Raising Awareness
(a). We shall implement an education and awareness programme in relation to waste management for customers that we service. This will be available via promotional literature that we provide directly to you and via our website or through the website of the National Waste Collection Permit Office.
(b). Information packs shall be available to all customers clearly indicating waste types appropriate to each bin and how to present material for recycling.
(c). We shall work with other national bodies in promoting waste prevention, reduction and recycling e.g. EPA/Repak etc.
(d). We will provide Waste Segregation and Presentation Guidelines to customers, or at a minimum to the National Waste Collection Permit Office for publishing on their website, which clearly explain which materials are to be placed in which bin and collect at a minimum the recycling materials set out in this subparagraph or on the website located on the internet at http://www.mywaste.ie. We will explain to you what happens to materials collected in the residual, recycle and food waste bins.
- Newspapers
- Magazines
- Junk Mail
- Envelopes
- Paper
- Phone Books
- Catalogues
- Tissue Boxes
- Holiday Brochures
- Sugar Bags
- Calendars
- Dairies
- Letters
- Computer
Plastic Bottles (PET 1)
- Mineral Bottles
- Water Bottles
- Mouthwash Bottles
- Salad Dressing Bottles
Cardboard
- Food boxes
- Packaging boxes
- Cereal boxes
- Kitchen Towel tubes
Aluminium Cans
- Drink Cans
Steel Cans
- Pet food cans
- Food cans
- Biscuit tins
- Soup tins
Plastic Packaging (PP)
- Yogurt containers
- Margarine tubs
- Rigid food packaging- (except black)
- Liquid soap containers
- Fruit containers
- Soft plastics
Plastic Bottles (HDPE2)
- Milk Bottles
- Juice Bottles
- Cosmetic Bottles
- Shampoo bottles
- Household cleaning bottles
- Laundry detergent bottles
- Window cleaning bottles
- Bathroom bottles
8.Termination of Service/Refunds/Changing Service Providers
(a). Should you wish to terminate your service provision, please advise us by email or in writing or by phoning giving 30 days’ notice. We will remove our bins by arrangement with you and any balance owing on your account, after a cancellation charge of €50 is deducted, will be refunded to you within 30 days of receipt of termination notice.
(b). We will ensure that there are no direct impediments to you switching your service provider.
9. Changing Equipment and Ownership of Bins
(a). At time of initial service provision, by agreement, each customer will be supplied with the appropriate bins/receptacles sized to service their specific needs.
(b). In the case of changing equipment/ceasing service/changing service provider we commit to organizing to arrange the collection of your old bins within a two-week period of the ceasing of the service.
(c). This Charter does not affect your statutory rights in any way and provides a simple interpretation of our commitment to you, our customer, and what we expect in return, to help ensure that you are provided with the best service possible.
7. Education and Raising Awareness
- Newspapers
- Magazines
- Junk Mail
- Envelopes
- Paper
- Phone Books
- Catalogues
- Tissue Boxes
- Holiday Brochures
- Sugar Bags
- Calendars
- Dairies
- Letters
- Computer Paper
- Used Beverage and Juice Cartons
- Milk Cartons
- Egg Boxes
- Paper Potato Bags
- Mineral Bottles
- Water Bottles
- Mouthwash Bottles
- Salad Dressing Bottles
8. Termination of Service
8.1. Either Allied or the Customer may terminate this Agreement on the expiry of the Term should you wish to terminate the contract then all balances outstanding shall be settled in full by you. If the Agreement is terminated by you before the expiration date of the Term for any reason other than Allied failure to adhere to these terms and conditions, You are liable to pay the sum of the monthly charges which would otherwise be payable until the end of the Term. Likewise, if the Services for the Term have been paid by You in full an administration charge will be applied for any refunds requested. This charge will not exceed €10
3. Billing & Payment Terms
3.1. Where the Customer has made a prepayment for the supply and delivery of Bin(s), the payment is non-refundable.
3.2. The Price of Services may vary from time to time, including but not limited to weight allowance restrictions & fuel and energy charges.
3.3. Allied may for operational reasons change its billing method and frequency after prior notification to the Customer. Allied issue bills in a paperless format and there is an administration charge for the issue of a paper bill. This charge will not exceed €10 on an annual basis.
3.4. Allied may, without notice, suspend service to the Customer wholly or partially if an Invoice is outstanding for 14 days after the invoice date. In the event of overdue payments, the Customer agrees to pay all collection and other costs incurred by Allied in the settlement process.
3.5. If the chosen method of payment is by SEPA Direct Debit the Customer must ensure that the Bank Account details provided are from a current account which can accept SEPA Direct Debits. In the event of a cancellation of a SEPA Direct Debit instruction the Customer shall duly notify the Bank and Allied in writing of such cancellation. As a member of the SEPA Direct Debit scheme, in which Banks and Originators of Direct Debits participate, if it is established that an unauthorised Direct Debit was charged to a customer’s account, the Customer is guaranteed a prompt refund by their Bank of the amount so charged. It is the responsibility of the Customer to advise Allied in writing of any changes to Bank account details provided on the original direct debit instruction. Allied reserves the right to impose an administration charge of up to €5.00 on any/each direct debit presented which returns unpaid. The Customer will be notified the unpaid amount including administration charge. An alternative payment is required by Allied for the full sum owed within seven days from date of unpaid direct debit notification.
3.6. Where Invoices or other communications are sent by post/text, they shall ordinarily be sent to the billing address shown on the Customer application for (or any other address notified to Allied) and shall be deemed received by the Customer on the second postal date after the date of posting and will be deemed received by the Customer on the same day if sent by Email or text.
3.7. If the chosen method of payment is by an alternative means other than Direct Debit, the Customer must ensure that their account is maintained in a credit balance position with the agreed minimum credit balance to ensure continuance of service. It is the Customers responsibility to ensure that adequate time is allowed for payments to be received at Allied. In addition, Allied reserve the right to charge additional fees for the handling/processing of payments and refunds other than direct debit. Such fees shall be reasonable and limited to offset the additional costs associated.
3.8. The Customer may change from one billing plan to another with effect from the beginning of any charging period subject to charge by telephoning the company on 046 9433366 or by written notice –postal or email. It is incumbent upon the Customer to ensure Allied has received this notification.
3.9. In line with national strategy and legislation, all Customers will be migrated to a pay by weight system at some point. In the extremely unlikely event that the bin weighing systems fails, and we empty your bin, we will charge you based on your average weights. (Only applicable to those on a pay by weight service).
3.10. Upon transition to “Pay by Weight”(PBW), where an ‘annual’ or “periodic” fixed charge invoice has been paid to a date after the implementation of pay by weight, we will calculate any credit balance due and credit it to your account.
3.11. Allied will not accept any liability if the bin(s) is moved to a different location without prior timely notice to Allied.
3.12. Where practicable, Allied will endeavour to keep you informed of updates to your account, reminders of your payments due and other such items directly related to the service delivery or the payment for such services via electronic methods such as SMS or email.
4. Service Agreement
4.1. This Agreement is personal to the Customer. The Customer shall not, except with Allied’s written consent or in accordance with Allied’s standard transfer procedures, assign or otherwise transfer the Contract in whole or in part. Presentation of Bin for service collection will be deemed as acceptance of terms and conditions as detailed herein.
4.2. The term of the Agreement shall be for a minimum period of 12 months from the first billing date or the contract commencement date subsequently advised by the company, renewable annually.
4.3. Allied may modify or suspend the service wholly or partially, with or without notice, if such action is deemed necessary by Allied (e.g. Health & Safety, Security or other valid reason).
4.4. Allied will only service Wheelie Bins that are presented on the kerbside.
4.5. Bins must be left on kerbside the night before scheduled collection, with the lid closed.
4.6. Late presentation of a Wheelie bin will not be serviced until the next scheduled collection date for that given waste type.
4.7. In such case where service is not carried out on the day specified in the collection schedule Allied reserves the right to reschedule the visit to the next reasonable opportunity for such service and no claim shall lie against Allied by the Customer in this respect.
4.8. Wheelie bins provided to the Customer remain the property of Allied and may only be serviced by Allied. Allied may, without notice, remove its wheelie bins if presented for collection and/or for the use of another waste company. In the event of Allied Equipment being lost or stolen, the Customer shall immediately notify the company and the local Gardaí, the Customer shall remain liable for the cost of replacement bins. A charge of €40 per bin will apply.
4.9. In order to ensure non interruption of service the agreed minimum balance must be maintained on pay by lift/pay by weight customer accounts.
4.10. Please note that, if notified by Allied that your account is on stop – you must make payment at least 2 full working days before next collection to ensure your service resumes.
4.11. In no event shall Allied be liable to the Customer for damage or losses suffered by the Customer as a consequence of acts or omissions of third parties.
4.12. Allied reserve the right to suspend the Services to the Customer wholly or partially of the Bins(s) are an excessive weight or the contents of the Bin(s) exceed the capacity of the container (i.e. a Bin is regarded as overloaded when the lid of the Bin does not sit comfortably on the body of the bin) –Please note that an average Bin weighs less than 25kg.
4.13. The Customer shall remain responsible for the safe and secure storage of the Bin at all times and also ensures that the Bin is not tampered with or contaminants to be placed in the Bin. Any costs incurred as a result of the repair requirements, where such tampering is deemed to have resulted the chip or any other part needing replacement, may be charged to the customer.(minimum €25).
4.14. The Customer is responsible for ensuring that that there are no contaminants in the Bin(s). Please see list of allowable products on www.alliedrecycling.ie.
4.15. In the event of the contamination of a Bin being identified, the Bin may not be serviced as per schedule. In the event of the contamination being identified post service the customer may be charged a disposal/cleaning charge in addition to the weight, lift or service charge.
4.16. Fair usage policies will apply at all times, such as where in the opinion of the company, excessive household waste is being generated, or one service is being shared amongst multiple households, or the service is business related waste, we reserve the right to suspend services, or charge additional fee’s commensurate with the product / service being provided. The company’s decision will be final.
4.17. Updates to Terms & Conditions: We will make every reasonable effort to communicate updates to future Terms & Conditions, by letting you know that they are published on-line, on our webpages, as well as copies being available in each office. The sending of such electronic notices to the given contact details, will be deemed as receipt of such updated terms & conditions. Normal acceptance criteria will apply.
4.18.Pay as you go customers are required to use all remaining credit on the account should they wish to leave the service.
4.19: Annual customers weight allowance effective from February 2021 is 350kg of Waste, 195kg of Compost and 195kg of recycling per 6 months.
4.20: A Fuel & Energy surcharge applies to all accounts and is payable regardless of whether or not a bin is presented for collection.
6. Termination of Service
6.1. Either Allied or the Customer may terminate this Agreement on the expiry of the Term should you wish to terminate the contract then all balances outstanding shall be settled in full by you. If the Agreement is terminated by you before the expiration date of the Term for any reason other than Allied failure to adhere to these terms and conditions, You are liable to pay the sum of the monthly charges which would otherwise be payable until the end of the Term. Likewise, if the Services for the Term have been paid by You in full an administration charge will be applied for any refunds requested. This charge will not exceed €10